The ETCC Rules!!
I just saw "The Secret Life Of The Office". It is about life in a call centre. The company was 'Holiday Autos' and the managing director was a mad, crazy control freak, who seemed to hurt his business more than he helped. The call centre staff looked harassed and unhappy. The male managers using gimmicks like alcohol to bring about short term increase in sales.
I work for a company who run the busiest rail service, in the world. Yet our call centre is always a calm and pleasant place to work. If you make a mistake, you are corrected gently, and promptly in a helpful way. Everyone is kind and thoughtful. The call centre supervisors (mostly women) are always there to help if you go wrong.
Deduction: women make better managers than men.