God, today has not been fun so far. Whilst I continue to work on my company's wiki, I am constantly interrupted with customer related issues. I wouldn't mind this, if it wasn't for the fact each of these issues brought to me has either highlighted a colleagues complete incompetence or a customers complete stupidity.
Case in point. We don't do exchanges, never have. It'd simply mess up our supplier's warehouse procedures and our accounts. A customer attempted to argue with me that we used to offer exchanges with free delivery. She wasn't so nice, hence why I was speaking to her now, and so I decided not to make any exceptions for her (nice customers always get exceptions from me... I can't be bothered to toe the party line if someone is polite to me). I came back at her (politlely of course) with evidence that the replacements she received were ordered by herself and sent her old emails from us to her clearing showing no exchange was ever arranged. Then she had the audacity to accuse me of lying, when it was her lies and stupidity that was being questioned.
Glad I did not make any exceptions... I'm not prepared to encourage this kind of stupid behaviour.
Grr... it's been like that all day. There has got to be more to life than this.
In happy news... I'm losing weight. Yay!
Good work on the Wiki. Makes it sound like a really happenin' place.
ReplyDeleteI so yearn to qualify for my free Twister Beach Towel. But some clown in Customer Service -- a Jason, if I remember rightly, emailed me to say your multinational corp. won't, or perpaps can't, sell to us Yanks.
Sadly yours,
Mr. Nevertu B.A Customer
We EMPLOY Americans. We just don't want to sell to them. ;)
ReplyDeleteP.S. You can never be too sure it's actually me.