Today someone called and was rather angry. They asked to speak to a manager and so, lucky me, they come through to my line whilst I was busy enjoying BBC News. The audacity astonishes me!
Their complaint: they had ordered a M&S voucher from us and the item they had bought using this voucher was now faulty. I politely asked if they had, perhaps, contacted the company they purchased the item from?
No. It was not their job to do that.
When I informed them that we simply sold the voucher and once that voucher had been used, and their transaction complete, our responsibility for what happened from then on was negligible.
They did not like this at all.
They moaned on for 10 minutes about it. I couldn't really believe it. It truly astounded me the sheer stupidity and laziness of this one individual. Thus it reminded me why I need to find that new job asap.
P.S. Customer gave up arguing in the end, as they realised I was simply not going to engage in a debate and just agreed with them on every point bar the actual responsibility of the company. Customers hate it when you agree with them. She went away and shouldn't ever bother me again. Learning a little pop psychology sure helps in this job.