Alexandria was removed from the Big Brother house as a birthday present to myself. I slipped Big Brother a couple of pounds to arrange it. It made my day. A new house mate enters the house today.
There is a guy at work who I feel so sorry for. He has never done customer service before, and his degree (a good one) is in microbiology (he's on holiday here, so don't complain that degrees don't get you good jobs ;) ). He's very smart, and very articulate.
Sadly he has one minor flaw. His honesty and willingness to treat customers as grown ups. He tries to reason with them, as if they are reasonable people. He is polite, and even sympathetic. But he also expects his customers to act like an adult.
This is unreasonable expectation, but it fills me with joy to hear him trying to explain to a customer that although he appreciates that the goods were 5 minutes late, there is little reason for them getting so very angry when they could discuss it like civilised people. It is a wonder that he is not so jaded by working in service that he can still hold out hope for an intelligent conversation.
Bless him. I like that optimistic attitude. It makes me think there might be some hope for humanity yet.