Merry Christmas! I've got to go to work today (sympathy please!) but before I do let's look at the following news story: Online shopping complaints rise.
Sometimes I really do worry about people and it's time I used my experience to say it's really not the retailers fault.
Firstly: I bought EVERY present I knew I had to get online in November. NOVEMBER. That's because I understand that buying online is great but if you really need the goods you must plan ahead. Did I have any problems? Nope.
Secondly: As someone who works for an online company I am consistently amazed at people who buy online. Most of them haven't a clue. Some people have been ordering items that are out of stock for Christmas. AND THEN PHONING TO COMPLAIN. "You didn't make it clear!" Actually the availability is shown in bright colours and prominent places on at least 4 occasions before order confirmation. Surely you'd want to check the availability before checking out??? It's madness. I can't wait to get to work and deal with the moaning bastards again... it's not like they have anything better to do on Christmas Eve... The customers on Friday were insane (Can I return this item, it's peeling after I washed it in petrol and metholated spirits... I can't believe you've increased your prices [actually it's the same price Ma'am as you paid 6 months ago]). FUN.