I forgot to blog yesterday... again. It wasn't that I didn't have anything to blog or just didn't feel like it. I clear forgot. This is absolutely unlike me. I've been blogging for 7 years now. It's like breathing... I can't forget because it just happens!
I am sorry yet again, I'm obviously losing it.
So today... I've got a headache (and I never get headaches...), I had to turn down a cuddle to come to work, and I'm actually at work. These things do not a happy Jae make.
:(
And the customer complaints I'm dealing with today leave me feeling dirty as they are so petty. I hate complainers anyway as I do not raise complaints with companies myself (it's a moral position sadly few people hold and I understand that. I'm not in the mood for any comments today about how sometimes it's necessary to complain... I know... it's been said before... I understand...), but if the complaint is about something understandable (an order not turning up for instance) I can at least empathise a little. But when the complaint is as trivial and unnecessary as the ones I have to deal with, I get angry.
Every good thought and happy thing seems to be slowly being drained from me now by these idiots I have to deal with. I must escape from dealing with customers immediately.
I'll risk leaving a comment on complaints.
ReplyDeleteSee I think complaints (or constructive criticism as I prefer to call them) are absoloutely essential for any business to understand it's customers. Indeed, my own feedback forms I give to customers after I've worked for them tries to get them to tell me the things I did wrong not the things I did right.
As an example, I had a McDs drive though on the A20 and they didn't give me any dips with my nuggets. Dry nuggets - yuck. The A20 is such that you can't turn round and go back so I wrote to them just pointing out that they forgot to ask if I wanted a dip with my nuggets. It wasn't a complaint - I was just helping them out. In future I bet they'll remeber to ask.
In my particular field of customer service I love affirmation but I much prefer criticism because that's the only way I'll ever be perfect.
James