Tuesday, March 13, 2007

A Bad Customer Experience

It's amazing. For the first time ever I am not happy with a company! Wow I feel like a real bastard consumer (even though I didn't get angry or anything like that).

With a marked change (for the better!) in my financial situation over the last couple of weeks I decided to get a new phone, a Samsung X820. Very nice. Jim wanted one too and we found a good deal with The 3G Shop. I applied and knowing how fraud checks work (after all, it was my job until a couple of months ago) I wasn't surprised when I got a call the next day (from a lovely sounding guy) asking me to send a copy of my passport and bank statement. I happily obliged and sent it in this morning. Obviously I didn't want to show my transactions so I covered those up (as my company allows our customers to do, we only want to confirm you are who you say you are before parting with our expensive stuff).

I phoned them up a little while ago just to check up on things. After a few minutes the agent told me they'd received them but couldn't accept my statement... they wanted to see the transactions! When he told me this I could tell from the fear in his voice it wasn't something he agreed with and obviously something he was used to be abused by the customers for.

I didn't abuse him (he seemed like a nice chap). I just cancelled my order and took my money elsewhere. In the grand scheme of things that's far more effective.

Darn silly rules if you ask me. The company I work for has one of the lowest fraud rates for online business' and one of the best customer service track records. 3G have got a bloody jobsworth in their fraud department who's probably costing them more in lost sales than saving in stopping fraud.

1 comment:

  1. 成人電影,情色,本土自拍, 色色網, ,嘟嘟情人色網, 色情網站, 成人網站, 正妹牆, 正妹百人斬, aio,伊莉, 伊莉討論區, 成人遊戲, 成人影城,
    ut聊天室, 免費A片, AV女優, 美女視訊, 情色交友, 免費AV, 色情網站, 辣妹視訊, 美女交友, 色情影片 成人影片, 成人網站, A片,H漫, 18成人, 成人圖片, 成人漫畫, 情色網, 日本A片, 免費A片下載, 性愛, 成人交友, 嘟嘟成人網, 成人電影, 成人, 成人貼圖, 成人小說, 成人文章, 成人圖片區, 免費成人影片, 成人遊戲, 微風成人, 愛情公寓, 情色, 情色貼圖, 情色文學, 做愛, 色情聊天室, 色情小說, 一葉情貼圖片區, 情色小說, 色情, 寄情築園小遊戲, 色情遊戲情色視訊, 情色電影, aio交友愛情館, 言情小說, 愛情小說, 色情A片, 情色論壇, 色情影片, 視訊聊天室, 免費視訊聊天, 免費視訊, 視訊美女, 視訊交友, 視訊聊天, 免費視訊聊天室, a片下載, aV, av片, A漫, av dvd, av成人網, 聊天室, 成人論壇, 本土自拍, 自拍, A片,成人電影,情色,本土自拍, 愛情公寓, 情色, 舊情人, 情色貼圖, 情色文學, 情色交友, 色情聊天室, 色情小說, 一葉情貼圖片區, 情色小說, 色情, 色情遊戲, 情色視訊, 情色電影, aio交友愛情館, 色情a片, 一夜情, 辣妹視訊, 視訊聊天室, 免費視訊聊天, 免費視訊, 視訊, 視訊美女, 美女視訊, 視訊交友, 視訊聊天, 免費視訊聊天室, 情人視訊網影音視訊聊天室, 視訊交友90739, 成人影片, 成人交友, 本土自拍, 美女交友, 嘟嘟成人網, 成人貼圖, 成人電影, A片, 豆豆聊天室, 聊天室, UT聊天室, 尋夢園聊天室, 男同志聊天室, UT男同志聊天室, 聊天室尋夢園, 080聊天室, 080苗栗人聊天室, 6K聊天室, 女同志聊天室, 小高聊天室, 情色論壇, 色情網站, 成人網站, 成人論壇, 免費A片, 上班族聊天室, 成人聊天室, 成人小說, 微風成人區, 色美媚部落格, 成人文章, 成人圖片區, 免費成人影片, 成人論壇, 情色聊天室, 寄情築園小遊戲, AV女優,成人電影,情色,本土自拍, A片下載, 日本A片, 麗的色遊戲,

    ReplyDelete